How to Place or Return an Order?

To place an order on our e-commerce site, we invite you to follow the steps below. This process will only take a few minutes...

• Add products to your cart and validate it

• Create your customer account or log in by following the steps

• Make the payment via our secure payment platform

1. Add Products to Your Cart

   To add products to your cart, go to a product page and choose your quantity. You will find an "Add to Cart" button. Simply click on it and you're done. You can also add a product directly from the homepage or category page.

2. Create Your Customer Account or Log In by Following the Steps

   New Customer?

   Your Order in 3 Minutes

   1. Enter your email address to create your account and validate your cart.
   2. Enter some personal information to ensure a high-quality service
   3. Validate your delivery and/or billing address
   4. Validate your carrier and our terms and conditions

   Already a Customer?

   Your Order in 60 Seconds

   1. Log in using your email address and password.
      Forgot your password? Click here
   2. Validate your delivery and/or billing address
   3. Validate your carrier and our terms and conditions

3. Make the Payment via Our Secure Payment Platform

You can use your customer account or send a form via postal mail:

• Via Your Customer Account

  1. In your customer account, go to your order history
  2. Select the order containing the product you wish to return.
  3. Select the product(s) to return by checking the box next to their name(s). You can add an explanation to help us understand why the order is being returned.

  Once this form is filled out, click on "Make a Product Return," and the request is sent to our logistics department.

  Initially, the request will be marked as "Awaiting Confirmation." We will check the administrative aspects and change your order status to "Awaiting Package."

  You must return the package to the following address [the company inserts its name, geographical address here] with the document to print and include in your package.

  Once our team receives the package, the status will change to "Package Received."

• Via Signed Postal Mail

  Please complete and return this form only if you wish to withdraw.

  To the attention of [the company inserts its name, geographical address, and, when available, its fax number and email address here]

  I/We (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the following goods (*)/for the provision of the following service (*)

  Detail Your Services

   

  Ordered on (*)/Received on (*)

   

  Name of Consumer(s)

   

  Address of Consumer(s)

   

  Signature of Consumer(s) (only if this form is notified on paper)

   

  Date : ..../..../........

  (*) Delete as appropriate.

Afterwards, a quality check of the merchandise will be conducted. A second "security" check regarding the actual receipt of payment and against stolen credit cards will be performed. If everything is in order and the products are received in perfect condition, the status will change to "Return Completed." Once this status appears, a refund without penalty, except for return shipping costs, will be issued. will be carried out within 15 days after receipt.

For more information, please do not hesitate to consult Our general terms and conditions of sale or Contact us.