General Conditions

All our deliveries are subject to the general terms of sale stipulated below.
Any deviation must be made in writing and expressly accepted by our company.

1. Every order automatically implies the client's acceptance of our general terms of sale as well as the rejection of their own general terms of sale and purchase, unless otherwise expressly stipulated.
2. For each order, the seller reserves the right to request a deposit of at least 30% of the order or more if the risk justifies it.
3. The agreed delivery time is only valid for goods available in stock. In all cases, this period is given purely as an indication and does not constitute a firm commitment.
4. The seller reserves the right to make partial deliveries and invoices.
5. The goods are always transported at the buyer's risk and expense, regardless of who carried out the transport and who requested it. Additional express shipping costs are also always borne by the buyer. If products are collected, administrative and delivery charges will be accounted for.
6. The buyer acknowledges having examined the possibilities of developments and usage standards before ordering. These are sold with their possible defects and imperfections. Any development error that arises during its use and can be attributed to the seller will be corrected free of charge by the seller as soon as possible. The buyer of the development expressly forbids themselves from selling, lending, demonstrating, copying, imitating, or modifying it. The buyer does not have any ownership of the development. A license number is assigned to each development. Under no circumstances can the seller be held responsible for direct or indirect damages caused by any use of the development, nor can they be required to make modifications to the development according to the specific needs of the buyer. For developments, the seller sells a non-transferable and non-exclusive license for use. In case of license transfer made without the prior written agreement of the seller, the transferor and the transferee will be jointly and severally liable to the seller for a compensation at least equal to 20 times the price of the development, without prejudice to any other damages and interests. The seller reserves the right to modify, after delivery, all or part of the developments without prior warning. A development can be of an electrical, electronic, computer, or mechanical nature, or a combination of these different techniques.
7. In the context of productions for which specific equipment would need to be manufactured by subcontracting for the client, the latter commits with the seller to their subcontractors.
8. Unless otherwise contractually stipulated, invoices are payable in Ciney, in cash, net, and without discount.
9. Agreements made with our representatives are only valid after our approval. Our representatives are not authorized to collect payments or issue receipts unless otherwise stipulated by us.
10. To be valid, any claim must be made by registered post within 8 days following delivery. Failing these conditions, it will be considered null and void.
11. The equipment is covered by a 2-year warranty period starting from the day of delivery. This warranty will only apply to defects reported during this period. It will only be valid during this period if the equipment has received normal use, but it will become null and void in case of poor maintenance, incorrect installation, poor repairs by the buyer, or damages of natural origin (lightning, overvoltage, etc.). The warranty is exclusively limited to the replacement of parts recognized as defective with original parts. To invoke this warranty, the buyer must notify us by registered letter within two months of discovering the non-conformity. The buyer must allow us to make the necessary observations to remedy it. We will not be liable for any compensation to the buyer for personal accidents, damage to separate property, or loss of profit. Equipment under warranty returned after repair will be shipped carriage paid. The warranty does not apply to accessories, spare parts, cables, maintenance products, kits, etc., as well as equipment not sold by Terwagne.
12. The sending of the invoice constitutes a formal notice. In the event of non-payment by the due date, the remaining balance and an interest of 1.5% per month will automatically become immediately payable in full, without prior notice. The seller will be entitled to claim an additional amount equal to 20% of the remaining balance owed with a minimum of 40€, as a fixed compensation, expressly agreed between the parties. Terwagne disclaims all liability regarding the use and commissioning of components, kits, spare parts, power supplies, and other sold equipment. The customer acknowledges having the necessary knowledge for the implementation of this equipment. In derogation of Article 15833 CC, Terwagne retains ownership of the equipment until the day of full payment of the principal and/or interest and/or fixed compensation. By this agreement, the buyer assigns to the seller all amounts owed to them by third parties. The buyer releases the seller from any formal notification and will bear any related costs. Furthermore, the buyer authorizes the seller to reclaim the equipment at any time and regardless of its location. If necessary, the buyer authorizes the seller to enter the premises they occupy. The fact that the buyer has not received our general conditions in their native language does not exempt them from their application. All transactions will be made to the advantage of Terwagne. The seller is Terwagne, the buyer is the client. In the event of a dispute between the parties, it is expressly agreed to assign exclusive jurisdiction to the courts of NAMUR, for both national and international transactions. For orders placed on the site, the online customer has the right of withdrawal of 14 days. Items will be returned to the address of the counter listed on the contact page of the site. Postage costs remain the responsibility of the customer. Returns with postage due or COD will be refused. In case of abnormal or abusive returns, Terwagne.be reserves the right to refuse a subsequent order. A copy of your purchase invoice with your contact details as well as your bank account (IBAN and SWIFT) must be included with your return so that we can process the refund within 30 days of receipt. This right of withdrawal does not apply notably to: - The purchase of perishable goods, such as food items, chemicals. - Consumables or maintenance products that have been opened. - Spare parts and components. - Tools that have been used. - Any item specifically ordered at the request of a customer. - Custom-made items. - Items damaged or soiled by the buyer. - Items whose packaging is not original, incomplete, or missing instructions, assembly plans, and/or parts or accessories. - Items damaged by negligence, misuse, or repaired by third parties or yourself. Items returned in this state remain at the buyer's disposal at the address of the counter listed on the contact page of the site and will not be refunded. If you wish to know the General Terms and Conditions of Sale or Service Provision, we invite you to contact the owner of this site.